RETURNS POLICY

At Aksorganics.com we believe in keeping our customers happy…always. We offer hassle-free returns. If any

product that you receive does not meet your expectations do write to us at info@aksorganics.com and we’ll

surely assist you.

PRODUCT RECEIVED IN DAMAGED CONDITION OR WRONG ITEM:

If the outer packing is damaged or tampered with, we advise the customer to check the quality/quantity of the

product against the invoice, before accepting the package from the courier agency.

In case of any discrepancy, please leave a suitable remark at the time of receipt.

In case the product is damaged or with a manufacturing defect or a wrong product has been sent, kindly

contact us at info@aksorganics.com.

Kindly retain all packaging materials and product/s until a set of instructions from us regarding the same is

received.

In case of any other complaints regarding the delivered package, email us at info@aksorganics.com within 24

hours of receiving the product.

Do not return any product(s) before receiving a confirmation email from Aks Organics for the same. In case

you wish to return a product, write to us at info@aksorganics.com within 24 hours of receiving the product. Or

Call us on +918154998470 Once we verify the damage or manufacturing defect, our customer care team will

email you with details on how to return the said product.

All shipping costs of returning the defective products to Aks Organics, over and above such amount paid by

customers towards shipping charges while receiving the same from Aks Organics are to be borne by the

customer entirely.

All defective products are to be returned to Aks Organics in its original condition, original packaging, with the

invoice and sealed carefully. Please return your order as per the instructions given to you by the customer care

team at the time of return confirmation.

Safe receipt of defective products by Aks Organics is the sole responsibility of the customer.

Aks Organics shall examine the products returned by the customer for such defects/variations as complained

by the customer, and ensure remedial steps are taken immediately.

In case it is found on examination of product/invoice/order receipt that the error has occurred due to the

customer, then Aks Organics shall make the necessary modifications/alternations at the cost of the customer.

ACCESSORIES:

Items like products made from fridge dried organic fruit powder and returns are not acceptable unless

received damaged in transit.

REFUND:

Aks Organics will refund the paid amount only if the order at delivery is damaged, faulty or if the order is

wrong.No refund will be given by Aks Organics if the order has been delivered with the Product and size as selected

by the customer while placing the order.

In the event of the error having occurred on the part of Aks Organics, the product can be replaced or the

amount will be refunded as applicable in full.

PARTIAL REFUNDS:

In the case of multiple products being ordered, if for any reason whatsoever, Aks Organics is unable to deliver

a certain product/s, the customer shall be allowed to select an alternate product. However, in case the

customer does not wish to select any alternate product/s, Aks Organics will either provide a credit to be used

for future purchases or refund the amount for that particular product.

CANCELLATION:

The customer can only cancel the order within 24 hours of placing the order. No cancellations will be

entertained after 24 hours.

A maximum of 4 business days is required by us to initiate the refund once a cancellation request is received.

You will be notified regularly of the refund status.

CREDIT ISSUES:

The credits against the customer’s credit card account normally take three (3) business days to be processed.

After this, the corresponding bank may take up to two (2) business days from the date of processing to show

the said credits in the customer’s account.

PRODUCT DISCLAIMER:

The details of the products or product specifications as mentioned in Aks Organics are Handmade / blended

and 100% Organic and in few products its pure organic FREEZE-DRIED Fruit powders which is temperature

sensitive if you ma find lumps, just break it with fingers, Rest assured we Hand prepare our product upon

receipt of your order so it’s always fresh.

In case you are unsatisfied with the product received from Aks Organics, you may contact the customer care

team at info@aksorganics.com with your complaints/ feedback.